PRIVACY POLICY

Magentoware.com Limited take the privacy of our customers very seriously. We ask that you read this Privacy and Cookie Policy (‘the Policy’) carefully as it contains important information about how we will use your personal data.
For the purposes of the Data Protection Act (‘DPA’), Magentoware.com Limited are the company who is responsible for, and controls the processing of, your personal data often called” The Data Controller’.
This Policy was last updated in March 2020 and takes account of the General Data Protection Regulation (EU) No 2016/679 (GDPR). All staff members are trained in the importance of data consent and your private and security is key to how we operate our business.
We are the owner and operator of the websites located at www.bflush.co.uk (The Sites) . We are committed to maintaining the confidentiality of the personal information collected by us, utilising ‘best in class’ information security technology and procedures, all in accordance with European Union standards of data protection and the requirements of our gambling regulatory authorities.

1. Purpose of this Privacy Policy

The purpose of this Privacy Policy is to enable you to understand how we collect, store, use and safeguard your personal information and to explain your rights in relation to that information and its use. It includes the following :

 

CONTACT AND COMMUNICATION
WHAT DATA IS BEING COLLECTED AND PROCESSED ?
DEPOSITS AND WITHDRAWALS
IS MY DATA STORED SECURELY ?
HOW WE USE THE COLLECTED INFORMATION?
THIRD PARTY TRACKING TECHNOLOGIES
HOW LONG WILL THE DATA BE STORED ?
YOUR RIGHTS
CHANGES TO THE PRIVACY POLICY
HOW TO CONTACT US

2. Contact & Communication

Users contacting The Sites do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the GDPR. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk. We are registered with the Data protection agency for your added peace of mind.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Your details are not passed on to any unauthorised third parties and we will not sell or otherwise disclose any personal data provided to us to any other party.
Where we request data is collected we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us. We will only contact you if you consent to us contacting you and will always ask for this purpose to say how you would like us to contact you.

3. What data is being collected and processed?

As part of a User’s Bflush Account opening process across the Sites and to allow us to provide our Service to you, we will ask you to provide us with certain personal information, including but not limited to your name, date of birth, postal address, telephone number, email address and password as well as certification that you are at least 18 years old or older in jurisdictions in which the minimum age for use of the Service is greater than 18.
We will also monitor, record, store and use any telephone, email or other electronic communications with you for training purposes so that we can check any instructions given to us and to improve the quality of our customer service.
The name you register with us must be your own name. In addition, it is important that you complete the account details with valid information, since it will be used in the course of validating financial transactions and for the other purposes described in this Privacy Policy.
You must advise us of any relevant changes to your personal information as provided to us and we do not accept liability for any harm that you may suffer as a result of you failing to notify us of any changes to the personal information that you have provided to us.
Mobile Gambling: If you wish to use the Service via a Device (as defined in Clause 6 below), you will be required to consent to the use of location-based services by us (or through third parties acting on our behalf) or other operating software information that can be derived from your Device, to detect your geographic location. If you do not permit your location to be known, we will not be able to provide the Service to you using your Device.
Ongoing Data Capture: In addition, when you use the Service, we capture and store certain personal information including information on your activity on the Sites and information held on the Device(s) you use to allow us to enhance the Service that we provide to you. We also use ‘cookies’ and our ‘cookie’ policy is explained below.
Minors : The Services are not designed or directed to persons under the age of 18 with respect to the use of the Services. If you are not over 18 you should not use the Services nor provide any Personal Information to us.
We reserve the right to access and verify any Personal Information collected from you. In the event that we become aware that a user who is not over 18 has shared any information, we may discard such information unless it is needed to comply with any legal or statutory obligation binding upon us.
Please note that we will not share your data with companies for them to use for their own marketing purposes.
We will use the personal data you disclose to us for the purposes described in Our Terms.
These purposes include:
to help us in dealing with your enquiries and help in obtaining the services which you require;
to assist us identify you and any accounts that you hold with us;
to analyse your credit and fraud risk and verify your credentials using third parties, including financial institutions, identification verification agencies and credit reference agencies;
to confirm financial transactions ;
research, statistical analysis and behavioral analysis to customize our website
to assess your gambling activity for responsible gaming purposes;
to comply with licensing and regulatory requirements;
to verify whether you have registered with any mandatory self-exclusion bodies (as may be applicable), for responsible gaming reasons
to confirm your geographic location
to notify you of any changes to our website or to our services which may affect you;
statistical analysis and research;
improving your experience and our service.
We may have to make Specific Disclosures as follows:
as required to do so by law/regulatory authority;
to any regulatory body/authority or licensing body;
to companies who provide services to us or on our behalf such as card processors engaged by us to handle payment and collection processes to and from our users;
to any third party that purchases us or our business or any part of us or our business;
to credit reference agencies related to your account;
to comply with any law/legal process served on us;
for the purposes of disaster recovery;

4. Deposits and Withdrawal’s

During the course of making a deposit you will need to provide further information such as your debit card number. This information is not stored by Us. This will be used in conjunction with your other personal information to carry out the requested financial transactions. It is important to keep your personal information up to date and make any relevant changes immediately.

5. Is my Data Stored Securely?

We safeguard personal data by storing it on a secure server protected by password and firewall. We use the most up-to-date firewall systems to provide the best possible protection for your data. Our website, as well as our internal Customer Intelligence System (CIS) is encrypted using a SSL/TSL (Secure Sockets Layer/ Transport Layer Security) connection.
SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers. We use all reasonable efforts to safeguard such personal data but you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.

6. Website Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device.
This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

7. Opt-out

To provide website visitors with more choice on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to stop data being sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not affect usage of the website in any other way.
For more information on the usage of cookies by Google Analytics please see the Google website.

8. Disabling Cookies

If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).

9. Google Analytics

The following data is collected and stored by Magentoware.com Limited until its automated deletion:
•IP address of the accessing computer/device
•Date, time and duration of your visit
•Name and URL of the accessed pages
•Identification data of the browser and operating system used
•Website from which the data was accessed
The nature and content of the information collected differs by cookie type, as does the length of time for which this data is retained. We will ensure that this retention period is not excessive and is only retained for the period that is necessary for the purpose for which it was collected.

10. External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

11. Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution regarding their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

12. How long will the data be stored for?

Magentoware.com Limited take steps where relevant to erase any personal data that is no longer necessary for the purposes for which it is collected or where you have withdrawn consent for its processing and retention.
We will normally store the data for period of six years for compliance with our general legal obligations and for the exercise or defence of any legal claims. This six-year period satisfies the requirement of our regulator, The UK Gambling Commission who we are authorised by and is also in line with other industry retention periods.

13. Your Rights

Under the GDPR reform you have the right to ‘block’ or request the deletion or removal of personal data to prevent further processing.
This right to erasure is also known as ‘the right to be forgotten’. There are specific circumstances in which you can request the deletion or removal of personal data examples are:
Where the personal data is no longer necessary for the purposes for which it is collected or otherwise processed
Where you withdraw consent
When you object to the processing and there is no overriding legitimate interest for continuing the processing
Where the personal data was unlawfully processed (i.e. otherwise in breach of the GDPR)

14. Rectifying or updating personal data

If you believe the personal data we hold about you is inaccurate, incomplete or requires a change, you have the right to rectification. If possible, we will inform any third parties to whom we have disclosed the personal data in question, so they can rectify their records.
We will typically respond to your request within 14 days.

15. CHANGES TO POLICY

We reserve the right to change this Privacy Policy at any time. Please re-visit this page frequently. If there are any substantial changes we will notify you and/or we will send you an e-mail regarding such changes to the applicable e-mail address that you provided to us. Such substantial changes will take effect fourteen (7) days after such notice was provided. Otherwise, all other changes to this Privacy Policy are effective as of the date of the policy and your continued use of the Services will constitute acceptance of, and agreement to be bound by, those changes.

16. Queries

We always aim to provide you with the highest standard of service but if there is any occasion where for whatever reason you are disappointed with the services which we have provided or have a specific query in relation to or arising out of any contract between you and us then you may contact us via:
(a) write to us at;

FAO Customer Services Manager,
272 Bath Street,
Glasgow, Scotland,
G2 4JR
citing ‘Queries’ as the reference;
(b) email us at support@bflush.com